Some years ago -and in collaboration with many lawyers (CCFORM project partners)- I developed an ontology about customer complaints. The ontology is open now, and you can browse its modules. The application scenario of this ontology was published in a paper [1] and [2], and recently as a book chapter[3]. I think this scenario shows an example of an ontology-based application (that is NOT Semantic Web technology ;-)
Showing posts with label CRM. Show all posts
Showing posts with label CRM. Show all posts
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